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Kontakt

linien@linzag.at

Tel.0732/3400-7000
Fax 0732/3400-7009

Firmenanschrift:

LINZ LINIEN GmbH
Wiener Straße 151
A - 4021 Linz

DE EN

FREQUENTLY ASKED QUESTIONS

 

  • Why is it not possible to pay with my Master or Visa card?
  • My ticket printout did not function, what should I do?
  • I have not received an e-mail. My ticket printout did not function.
  • How is secured payment ensured?
  • I can only print in black-and-white.
  • The ticket-download is not possible.
  • The ticket is almost complete black.

  

Why is it not possible to pay with my Visa card/card complete?

It might be that you requested for safe payment "Master Secure Code" or "Verified-by-Visa". If you have not made use of this function for longer time, then the card will be deactivated for security reasons. To make further purchases and to activate or deactivate this service we recommend contacting your credit institution.

My ticket printout did not function, what should I do?

If problems occur in the downloading of your ticket or in the printing-out of the ticket (e.g. with the paper feed), you can register at any time in the ticket shop with your access data and carry out a new download with your master data under the function "Ticket reprint". If you cannot open the ticket, we recommend you to save your download on your computer first to avoid any fault message that my arise.

I have not received an e-mail. My ticket printout did not function.

Possibly your e-mail account is full. Please erase e-mails that you no longer need and create space for the mail with the link to your online ticket.
In addition to the possibility of changing your password, in your master data you will also find the point "Ticket reprint". Here you can call up tickets that have still not expired and reprint them.

How is secured payment ensured?

QENTA paymentsolution GmbH provides a payment platform which controls the secured data transfer between the finance service provider and the fan ticket shop, and only receives the name and credit card type as data. You can find details at www.qenta.at.
For security reasons, credit card data are not stored in the shop, but must be input anew with every order. This is explicitly emphasised with the order.

I can only print in black-and-white.

Although the tickets are created in colour, but should be available via a black-and-white printer, for example, you can also print your online ticket in black-and-white and still possess a valid ticket.

The ticket-download is not possible.

Check whether a personal firewall or other protection program is preventing the download. You receive the ticket as a PDF file for printing-out (for this, you will need a PDF reader such as the free Acrobat Reader, which you can find here on this page). In order to avoid problems, you should temporarily deactivate and any existing ad blocker.
If you are on our web site, we will insert cookies that enable your convenient use of the ticket shop. Therefore we recommend that you set your browser to accept our cookie.

The ticket is almost complete black.

This would usually mean that there is something wrong with the ink in inkjet printers. Try to make another printout by means of "Ticket reprint" in the master data or with another printer.